Fundraising promise

We are committed to high standards

• We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with this Promise

• We comply with the law including those that apply to data protection, health and safety and the environment

We are honest and open

• We tell the truth and do not exaggerate

• We do what we say we are going to do

• We answer all reasonable questions about our fundraising activities and costs

We are clear

• We are clear about who we are, what we do and how your gift is used

• Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive

• We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

• We respect the rights, dignities and privacy of our supporters and beneficiaries

• We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision

• If you tell us that you don’t want us to contact you in a particular way we will not do so

We are fair and reasonable

• We take care not to use any images or words that cause unjustifiable distress or offence

• We take care not to cause unreasonable nuisance or disruption

We are accountable

• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint.